FAQ’s

For best results it is important to light the candles 20 minutes before going outside. It is best to light at least 2-3 candles to protect the area that you’ll be occupying; more for larger groups of people. Also, all repellent candles are most effective when there is little or no wind to quickly disperse the repellent. If there is wind, be sure the vapors from the candles are between you and the mosquitoes. The Spearmint and Lemongrass Oils are released from the candles by evaporation from the hot, melted pool of wax that forms while the candle is burning. (Note: They are not released from the flame. The flame consumes what it burns.)
Most mosquitoes rest during the day and come out at dusk. If the repellent candles are burned before you go outdoors or before the mosquitoes become active, they may move away from the space you are trying to protect and not find their way back easily when you go outside. Mosquitoes find you most easily if they’re already close and can sense your heat signature.

Some of you may be wondering what Cloak & Scatter® Technology is. In simple terms, some floral materials seem to interfere with the ability of mosquitoes to find host animals. So you are, in essence, cloaked by the material. In addition, materials like Spearmint and Lemongrass Oils found in our Bite-Lite candles act as repellents sending them away from the area, thus the scatter.

You can order Bite‑Lite® candles at our Online Shop.  At this time, they are not available for sale in North Carolina, Vermont and Canada.

Check our Store Locator map – we will be adding store locations throughout the United States during the coming year. If your don’t see a nearby store listed, contact your local home and garden retailer and ask if they stock Bite‑Lite® candles. You may also contact Bite‑Lite® for a list of stores in your area that sell our products.

If you would like to become a reseller of Bite‑Lite® candles please fill out your  information on the form on the Reseller’s Login Page page and we will get in touch with you promptly.

Website: From our Online Shop, select the items you would like to purchase and they will be added to your shopping cart. You may checkout at anytime.
Phone: You may telephone (203.417.8236) our Customer Service Department Monday thru Friday between 8:00 AM and 5:00 PM Eastern Time.

Toll Free: You can also use our Toll Free number: 855-BITE-LITE / 855-248-3548 to place your order.
Fax: You may fax (877-865-1048) our Customer Service Department at any time.

You may send an email to info@bite-lite.com.

Yes, there is a $25 minimum.

Shipments are made from Danbury, Connecticut, by common carrier.

Retail customers: We accept payments from major credit cards and Paypal.
For wholesalers: Following credit approval, terms are Net 30 days from the date of invoice. You may telephone (855-BITE-LITE or 203.417.8236) our Customer Service Department Monday thru Friday between 8:00 AM and 5:00 PM Eastern Time and request our credit form.

Returned goods must be authorized by our Customer Service Department. Notification must be received within 14 days of receipt. We do not accept broken containers or those that have deteriorated due to improper storage. Goods may not be returned for credit unless approved by Customer Service. A RMA (Return Merchandise Authorization) number will be issued and must be affixed on the return package. The customer is responsible for all return shipping charges.

info@bite-lite.com or call us Toll Free 855-BITE-LITE (855-248-3548)

Lemongrass (Cymbopogon citratus) is a genus of about 55 species of grasses, native to warm temperate and tropical regions of the Old World and Oceania. Lemon Grass Oil, used as a pesticide and preservative, is put on the ancient palm-leaf manuscripts found in India as a preservative. It is used at the Oriental Research Institute Mysore, the French Institute of Pondicherry, the Association for the Preservation of the Saint Thomas Christian Heritage in Kerala and many other manuscript collections in India.
Spearmint oil is an aromatic oil extracted from the spearmint plant, known formally as Mentha spicata. Like other members of the mint family, spearmint has a very distinctive scent and flavor, and it can be used in a number of ways. Mint oil, among other natural ingredients, has been found to fight off and kill many garden invaders. And now, the EPA and other groups are coming around to using mint oil as an insecticide. (from http://blog.ecosmart.com/index.php/2009/11/03/mint-oil-pesticides-not-news-to-ecosmart/)
Citronella oil is derived from a grass typically found in some Asian countries and islands as well as in Africa and assorted Latin American and South American countries. The oil typically comes from two main varieties of citronella grass (Cymbopogon nardus and Cymbopogon winterianus). The name citronella refers to the strong lemony smell of the plant stem and leaves as well as its extracted oil. It most commonly is used as an insect repellent in insect sprays and candles.

A semiochemical (semeon means a signal in Greek) is a generic term used for a chemical substance or mixture that carries a message. These chemicals acts as messengers within or between species. It is usually used in the field of chemical ecology to encompass pheromones, allomones, kairomones, attractants and repellents.

Bite‑Lite® candles are more effective at repelling mosquitoes than standard citronella candles. Preliminary test results show that the active ingredients in Bite-Lite® Candles repel three (3) times the number of mosquitoes when tested against citronella-only candles.

Material Safety Data Sheets (MSDS) for our Candles available for download by clicking link here to the MSDS page. You can also get to that page under “The Science” tab in the navigation bar at the top of each page.